Our Appointment System
We offer both face to face and telephone appointments. Bilingual advocacy/interpretation services are available for patients who do not speak English. Please let one of our receptionists know that you will need an advocate/interpreter when booking an appointment and they will be happy to assist you in booking one in.
How To Book
Request an appointment with us or get self-help
Request an appointment with us or get self-help, by clicking on the link below.
Hoxton Surgery GP Appointment System
The Practice has introduced appointments that are bookable 24, 48, 72 hours and one week in advance. These appointments are also available to book online or via the automated telephone system.
Additionally, there will be some appointments available to book on the day for acute/urgent medical problems.
All routine appointments with a doctor are for 10 minutes and it’s usually one problem per appointment. If your problem is too difficult for 10 minutes you can ask for a double appointment when you book.
Urgent medical problems - Duty Doctor Service
For patients with an urgent medical need, the Duty Doctor service is available Monday to Friday (excluding weekends and Bank Holidays) between the hours of 8am and 6:30pm. Patients will receive a call back from the Duty Doctor within 2 hours of contacting the surgery.
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital
- Phone the surgery and explain to reception that you have an urgent problem
- Reception can then put you on the Duty Doctor list
- The Duty Doctor will ring you back within 2 hours
- The Duty Doctor will decide with you what you need, which could be:
- Advice over the phone
- An appointment at the surgery
- A home visit if you are really not well
- A referral to another service
Non-urgent medical problems
For non-urgent medical problems, you can book a routine appointment using the following options:
- Using our automated booking service (option 1 on our telephone system)
- Consult with us online - using the option above
- Book using The NHS App or Patient Access
- Calling us on 0203 487 0200
Patients who are late
If you are more than 10 minutes late for your appointment the clinician will not see you and you will be asked to rebook. For extended hours appointments you will need to come on time for your appointment. If you are late then you will be asked to rebook.
When We Are Closed
Please click on the link, below, to give you information on who to contact when we are closed.
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