Our Appointment System
Due to the Coronavirus outbreak, how you contact us will be different at the moment. This is to limit face to face contact where possible and help stop the spread of Coronavirus.
Face to face appointments are available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you.
How To Book
Evening & Weekend Appointments – Extended Access Appointments
In addition to the practice opening hours, patients in City & Hackney have access to a:
GP, Practice Nurse, Pharmacist and Healthcare Assistant, Monday to Friday, from 6.30pm – 8.00pm.
GP on Saturday, Sunday and Bank Holidays, from 8.00am – 2.00pm, as part of the Extended Hours GP Access Service.
The appointment may be at a neighbouring Practice.
Hoxton Surgery GP Appointment System
The Practice has introduced appointments that are bookable 24, 48, 72 hours and one week in advance. These appointments are also available to book online or via the automated telephone system.
Additionally, there will be some appointments available to book on the day for acute/urgent medical problems.
All routine appointments with a doctor are for 10 minutes and it’s usually one problem per appointment. If your problem is too difficult for 10 minutes you can ask for a double appointment when you book.
We have made available online appointments for the GPs and nurses.
Please ensure that you book into the appropriate slot, by reading the booking notes, when you log online.
Duty Doctor Service
For When You Have an Urgent Medical Problem
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital
- Phone the surgery and explain to reception that you have an urgent problem
- Reception can then put you on the Duty Doctor list
- The Duty Doctor will ring you back within 2 hours
- The Duty Doctor will decide with you what you need, which could be:
- Advice over the phone
- An appointment at the surgery
- A home visit if you are really not well
- A referral to another service
Patients who are late
If you are more than 10 minutes late for your appointment the clinician will not see you and you will be asked to rebook. For extended hours appointments you will need to come on time for your appointment. If you are late then you will be asked to rebook.