Our Appointment System

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Request an appointment with us or get self-help

Request an appointment with us or get self-help, by clicking on the link below.

• Request an appointment with us

Hoxton Surgery GP Appointment System

​The Practice has introduced appointments that are bookable 24, 48, 72 hours and one week in advance. These appointments are also available to book online or via the automated telephone system. 

Additionally, there will be some appointments available to book on the day for acute/urgent medical problems.

All routine appointments with a doctor are for 10 minutes and it’s usually one problem per appointment. If your problem is too difficult for 10 minutes you can ask for a double appointment when you book.

Duty Doctor Service: For When You Have An Urgent Medical Problem

To make it easier for you to get the right help when you need it urgently we are offering a Duty Doctor Service in this practice. Duty Doctor is in place from 8:00am to 6:30pm, Monday to Friday excluding bank holidays.

When you phone with an urgent problem, the Duty Doctor will ring you back within 2 hours and will decide the best way to help you. The doctor may:

• Give you advice straight away over the phone  
• Arrange for you to come into the practice to see a doctor or nurse or other member of staff  
• Arrange for a home visit if you are not well enough to come to the surgery and the doctor thinks you need to be seen  
• Direct you towards other services which can help  

If you need urgent medical advice for you or someone you care for, please call the practice on our usual number and ask the reception team about speaking to the Duty Doctor. They will ask you a few questions and if they decide the duty doctor is the right person to help they will arrange for them to call you back within 2 hours.

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E.

Non-urgent medical problems

For non-urgent medical problems, you can book a routine appointment using the following options:

• Using our automated booking service (option 1 on our telephone system)
• Consult with us online - using the option above
• Book using The NHS App or Patient Access
• Calling us on 0203 487 0200

Patients who are late

If you are more than 10 minutes late for your appointment the clinician will not see you and you will be asked to rebook. For extended hours appointments you will need to come on time for your appointment. If you are late then you will be asked to rebook.

When We Are Closed

Please click on the link, below, to give you information on who to contact when we are closed.

• Find out what to do when we are closed